Shipping policy

Shipping information

Last updated: April 2026

WHERE WE SHIP

Domestic shipping

We currently ship to all 50 US states. We do not ship internationally at this time. If international shipping becomes available, we’ll update this page.

SHIPPING RATES

Note: Shipping rates are calculated at checkout. Express shipping options and pricing vary by location and carrier.

PROCESSING TIME

Order processing

Orders are processed within 1–2 business days (Monday–Friday, excluding holidays). You’ll receive a confirmation email with tracking information once your order ships.

DELIVERY TIMES

Estimated delivery

Delivery times depend on your location and the shipping method selected at checkout. Standard shipping typically arrives within 3–7 business days after processing, though transit times may vary by region.

Express shipping options offer faster delivery and estimated arrival dates will be displayed at checkout based on your shipping address.

Note: Delivery estimates are provided by our shipping carriers and are not guaranteed. We are not responsible for delays caused by carriers, weather, holidays, or other circumstances outside our control.

ORDER TRACKING

Tracking your order

Once your order ships, you’ll receive an email with your tracking number and a link to track your package. If you haven’t received tracking information within 3 business days of placing your order, please contact us at hello@fullyFT.com.

ISSUES WITH YOUR ORDER

Lost, damaged, or incorrect orders

If your order arrives damaged, is missing items, or you received the wrong product, please contact us within 7 days of delivery at hello@fullyFT.com with your order number and a photo of the issue. We’ll work with you to make it right — whether that’s a replacement or a full refund.

If your tracking shows your package was delivered but you haven’t received it, please check with your carrier and neighbors first, then reach out to us. We’ll do everything we can to help.

CONTACT

Questions about shipping? Email us at hello@fullyFT.com and we’ll get back to you within 1–2 business days.